Returning an Item in a Store

Author: KW

Created: 19/05/2025 Last Modified: 19/05/2025

Adult / CYP: Adult

Categories: Low Self Esteem | Social Anxiety

Experience Narrative:

You need to return an item at a busy store. You worry about making a fuss or being seen as difficult.

Belief to be tested:

“If I return this, the staff will think I’m annoying or a problem customer.”

Alternative Perspective:

“People return items all the time—it’s a normal part of retail and staff are trained to handle it.”

Safety Behaviours to drop:

Over-explaining or apologizing excessively. Avoiding eye contact with the staff. Waiting for the store to be empty before approaching the counter. Talking really quietly

Client reflections:

TBC

Practitioner reflections:

TBC

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